What you need to know about our policies
Indonesian financial regulations require us to verify your identity before processing deposits or withdrawals. This protects both your account and ours from fraud and underage access. We cross-check this information against public records during sign-up.
Most accounts are verified within 15 minutes. If our system flags your details for manual review—perhaps a name mismatch or an address inconsistency—verification can take up to 24 hours. We'll email you if we need additional documents.
No. All deposits must come from a payment method registered in your own name. Using a third-party DANA, OVO, GoPay or QRIS account violates our terms and will result in account suspension and forfeiture of any balance.
Your account is suspended immediately and any remaining balance is returned to your registered payment method within 5 business days. We retain your transaction history and verification documents for 7 years for regulatory purposes.
Email our support team with the subject 'Data Access Request' and your account ID. We will compile your stored information and send it within 30 days. Requests must come from the email address associated with your account.
Log out immediately and contact our live chat or email support with the words 'Account Compromise' in the subject. We freeze your account while we investigate any unauthorized transactions. Most fraud cases are resolved within 5 business days.
No. We use cookies only for session management, performance tracking and analytics. We do not sell personal data or cookie data to advertisers. Third-party partners may see aggregated, anonymized usage patterns, but never your name or payment details.
